Good to know
From order to delivery
Find answers to common questions about ordering, label design, delivery and our products.
Can’t find your question?
We are happy to help. Call, email or send us a message using the contact form.
You can order directly on this website. Choose your product, options and quantity. You can upload your label artwork in the cart or supply it later. We check your order and artwork and send you an order confirmation and a digital label proof for approval.
Yes. If you cannot prepare the artwork yourself, we will design your label free of charge. Send us your logo and any images in high resolution, preferably as original files. Please also provide the wording you would like to use and any ideas for the look and feel. We send you a digital proof for approval before production begins.
Depending on the product, bottles, cartons or cans are packed in trays or boxes. All orders are delivered on pallets by a truck equipped with a tail lift and pallet truck. Please ensure that your delivery location is accessible to a truck and that the pallet can be unloaded safely. If your location has special restrictions, contact us in advance.
For some orders, you can select faster delivery at checkout for an additional charge. Availability depends on the product, quantity and delivery location. The available option and surcharge are shown at checkout. If no express option is shown but you have a fixed deadline, contact us before ordering.
This depends on your occasion, the presentation you want and how empty packaging is collected. PET/rPET is lightweight and practical for events and on-the-go use. Our PET water bottles for the Netherlands are part of the deposit system; returning them helps recover material for recycling. Tetra Top is lightweight packaging made largely from carton, with plastic components to protect the drink. Follow local collection rules for beverage cartons; they should not go in the paper recycling bin. Glass offers an attractive table presentation and can be recycled, but is heavier than other packaging. Cans are compact and lightweight, for example for energy and sports drinks. Beverage cans for the Netherlands are part of the deposit system and can be recycled after return. No packaging is the best environmental choice in every situation: material use, transport and collection also matter. We are happy to advise.
Examples include a transparent label, silver printing, gift packaging or delivery to several addresses. Options and any additional charges vary by product. Contact us before ordering to discuss your requirements.
We work with carefully selected suppliers in several European countries. This allows us to offer a broad range, from spring and mineral water to fruit juices, soft drinks, wines and alcohol-free sparkling drinks. When selecting suppliers, we consider quality, food safety and compliance with applicable European laws and regulations. Origin varies by product; we are happy to provide more information.